Unacceptable Consumer Relations
Tami Ruth
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January 24th, 2017 4:26 p.m. PST
Spirit Airline CEOs:
January 23rd I was scheduled to fly on Flight 141 from BWI at 9:15 a.m. EST to LAX.
January 22nd at 6:30 p.m. EST I received an email from your corporation informing me that the aforementioned flight was canceled. Per instructions given in that email, I followed the procedure to secure a different flight on any route that would take me indirectly to the Los Angeles vicinity. The website did not provide me the option to do this. I called the given 801.401.2222 number and never was able to speak to a human.
January 23rd I arrived at the Spirit Airline counter at 6:30 a.m. EST and spoke to a customer service agent by the name of Rachel. She informed me that my scheduled flight was canceled, and she could offer me a refund of $108 dollars, or Spirit Airlines could book me a seat on their craft in two business days time.
January 23rd at 7:35 a.m. EST I booked myself a flight with United Air costing an additional $591.80 dollars to the original $716.13 dollars I spent on Spirit Airline.
The customer service counter of Spirit Airline did not offer an alternate method for me to fly home nor any type of assistance.
I, Tami Ruth, request compensation for the $391.68 that I spent on Spirit Airline to fly home January 23rd on the canceled Flight 141 at 9:15 EST, as well as compensation for the additional $591.80 it cost me to book my flight last minute with United Airlines.
This issue must be resolved promptly.
Tami Ruth
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